Delivery Policy
Groceries will be delivered directly to the delivery address specified by the user. Deliveries are performed by the Zyno Mart delivery team, depending on the nature of the goods and the delivery location. Goods will be delivered to the front door of private residences (as far as accessible) and to the reception desk of business Users.
Zyno Mart endeavors to deliver Groceries within 1-2 hours in South Delhi area. But average delivery times are location dependent.
Customer from other area of Delhi NCR can also place the order which will be deliver on the next day and minimum order will be Rs 3000.
Minimum order barrier for our South Delhi customer is just Rs 500, you can place order either through WhatsApp or through our website
zynomart.com.The delivery times of stores are updated based on conditions and personnel availability. However, Zyno Mart does not
and cannot guarantee that the delivery time frames will be met as there may be factors outside of Zyno Mart control that may result in
early or delayed deliveries. You agree that Zyno Mart shall not be liable for any deliveries made outside the expected delivery time frame.
The shop holds the responsibility to provide the user with the receipt upon delivery. If for reasons beyond Zyno Mart control - such as an incorrect delivery address, the recipient's absence, lack of an access permit, bad weather conditions, or similar, it should prove impossible or possible only with great difficulty, to carry-out the delivery successfully, Zyno Mart is entitled to cancel the User's order. In this event, the User is not entitled to compensation or pecuniary of in kind, however, in case of online payment, the refund will be initiated by Zyno Mart at the soonest possible post the cancellation of the order, it is the responsibility of the bank to transfer the amount to the users account, which takes approximately 3-5 working days. Customer can cancel their order within 10-minutes after the successful payment online; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer dispute to be resolved.
Zyno Mart endeavors to provide you with accurate and up-to-date pricing, product availability and promotional information. discrepancies are possible and you agree not to hold Zyno Mart liable in such instances. Zyno Mart is fully committed to matching the prices from the store on the app. The prices of some items can vary from store-to-store or location-to-location. Sometimes there can be slight price variations on some items but those prices are decided by both the partner managements. But during huge price variations we make sure to refund the extra amount.
The Prices
All prices and service charges are quoted in the local currency where Zyno Mart is operating. Price of items displayed on the app and/or website will be including VAT. Zyno Mart reserve the right to change prices as to update them at any moment.
Refunds will be done based on the original payment method, within certain conditions:
- If wrong item delivered (item will be collected back OR cash/PC refund will be given)
- Items missing but paid (should provide invoice as proof)
- Bad quality items delivered (will be exchanged OR cash/PC refund will be given)
- Offer you customized content(including advertising and promotions), such as prominently displaying items you purchase frequently
- Mistakenly overcharged for the items (cash refund OR PC refund will be given)
Payment Conditions
You can pay with cash, credit card, debit card and wallet. The available payment options vary across stores as per their technical availability. Any dispute or claim arising out of or in connection with this website or application shall be governed and construed in accordance with the laws of India.
Minors under the age of 18 shall are prohibited to register as a User of this website or application and are not allowed to transact or use them. If you make a payment for our products or services on our website or application, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
The User can select which payment method is preferred. The payment methods available are Visa or MasterCard, debit and credit cards will be accepted for payment. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Special Disclaimers
We take care to update the product information in the Service regularly. In rare cases, the information may deviate from the details printed on the product packaging. In such an instance, the information on the packaging takes precedence. Because recipes may change anytime, we recommend that you regularly consult the ingredients list and allergy-related information on the packaging.
If delivered items are different or quantity miss match, the user should return them on the same day within 3 hrs from the delivery time. If the delivered quality is poor, the user can still return once they claim. But should not throw them and claim to return the fresh ones as we'll be unable to judge and claim from the store as well. Frozen Items or Canned Food should be returned within the hour from the time of delivery. Item will be collected back and refund will be process. However, if items are unsealed or damaged by the user, it cannot be accepted for refund.
Given the current state of the technology, no guarantee can be given that data communication via the internet will be error-free and/or available at all times. Zyno Mart therefore accepts no liability in respect of the constant, uninterrupted availability of the online shop, nor for technical and electronic faults during sales transaction, in particular for any delay in processing or accepting orders. If you turn off in-app notifications or are unreachable for item substitution requests, Zyno Mart is not responsible for the differences between your order and the delivery.
Customer Service & Complaints
Zyno Mart Customer Service provides information regarding any questions, issues or complaints related to the Zyno Mart service.
Users may contact Zyno Mart via e-mail support@zynomart.com or send a message on the WhatsApp. Missing items must be reported immediately
on reception of the groceries, otherwise the order is considered to have been accepted by the user as being in perfect condition.
Latent defects must be reported to Zyno Mart customer service immediately after they come to light, although in these cases there are
limitations of error acknowledgement.
Data collected are treated as confidential and in good faith. When registration is made, your data is collected for business and marketing purposes in the form of personal information such as last name, first name, address, email address and phone number. In addition to data explicitly entered, information is gathered automatically from the log files when you access the Services interface. Zyno Mart makes a distinction between master data (e.g. IP address, time and date of access) and activity data (e.g. name of file accessed, paths clicked on). For statistical purposes, this data is anonymously assessed.
By using Zyno Mart services, you agree that neither Zyno Mart nor its affiliates or licensors are responsible for the fitness or conduct of any shop. neither Zyno Mart nor its affiliates or licensors will be liable for any claim, injury or damage arising in connection with the acts or omissions of any shop. in the event you have a dispute with any shop, you hereby release Zyno Mart and its officers, directors, employees, subsidiaries, affiliates, agents and representatives from any and all claims, liabilities, costs, including without limitation attorney's fees, loss or damage of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Service may now or in the future permit the submission, sharing or publishing of photographs, communications or other content submitted by you and other users ("User Submissions"). Other than personally identifiable information, which is covered under the Zyno Mart Privacy Policy available at zynomart.com/privacy any User Submission transmitted or posted to this Software Applications will be considered non-confidential. In addition, by submitting any User Submission to Zyno Mart, you hereby grant Zyno Mart a perpetual non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display and perform the User Submission in connection with the Services, the Support and Zyno Mart's business. We hereby grant each User of the Service a non-exclusive license to access their User Submissions through Service and to display and publicly perform such User Submissions as permitted through the functionality of Service and under these Terms and Conditions. In connection with the User Submissions, you agree that you will not submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have permission from the owner to submit the material and to grant Zyno Mart all of the license rights granted herein; (ii) is unlawful, obscene, harassing, defamatory, libellous, pornographic, hateful, racially or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Zyno Mart or any third party; or (iv) impersonates another person. Zyno Mart reserves the right to remove any User Submissions at its sole discretion and without notice or liability to you or to any other person. Zyno Mart does not endorse any User Submission or any opinion, recommendation or advice therein, and Zyno Mart expressly disclaims any and all liability in connection with any User Submission. You understand and agree that you may be exposed to User Submissions that are inaccurate, offensive or otherwise objectionable, and you hereby agree to waive and hereby do waive any legal or equitable rights or remedies you may have against Zyno Mart with respect thereto. Zyno Mart may provide links to Software Applications owned or operated by third parties. Zyno Mart does not endorse the content or any products or services available on such Software Applications and is not responsible for such content or its security. Your linking to any other Software Applications from this Service is at your own risk.
Use of customer support is entirely your responsibility. Changes are periodically made to the software applications and may be made at any time without notice to you. the support is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement. Zyno Mart makes no warranties or representations about the accuracy or completeness of the content provided through the support or the content of any software applications linked to the Zyno Mart software applications. Zyno Mart assumes no liability or responsibility for any errors, mistakes, or inaccuracies of content; personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Zyno Mart software applications or the support; any unauthorized access to or use of Zyno Mart's secure servers and/or any and all personal information and/or financial information therein. Zyno Mart does not warrant that the software applications will operate error-free or that the software applications and its server are free of computer viruses and other harmful goods. If your use of the software applications results in the need for servicing or replacing equipment or data, Zyno Mart shall not be responsible for those costs. Zyno Mart, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including without limitation the warranty of merchantability, non-infringement of third party rights and the warranty of fitness for a particular purpose. Zyno Mart makes no warranties about the accuracy, reliability, completeness or timeliness of the content, services, support, software, text, graphics or links. Zyno Mart and its partners and licensors cannot and do not guarantee that any personal information supplied by you will not be misappropriated, intercepted, deleted, destroyed or used by others.
Limitation of Liability
You agree that Zyno Mart shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages arising out of or in connection with your use of the support; the liability or fitness of any customer in connection with the performance of or browsing in the software applications or your links to other software applications from this software applications, even if Zyno Mart has been advised of the possibility of such damages. You further agree that Zyno Mart shall not be liable for any damages arising from interruption, suspension or termination of services, including without limitation any direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent. in no event shall Zyno Mart's total liability to you for any losses arising hereunder exceed the amounts paid by you to Zyno Mart hereunder. Some jurisdictions do not allow the limitation or exclusion of warranties or of liability for incidental or consequential damages so some of the above limitations may not apply to you. Should a jurisdiction be averse to a limitation or exclusion of warranties, such provision shall be deemed severable from this agreement and the other provisions shall remain in full force and effect.
No waiver of any rights or remedies by Zyno Mart shall be effective unless made in writing and signed by an authorized representative of Zyno Mart. A failure by Zyno Mart to exercise or enforce any rights conferred upon us by Terms of Service shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
You agree to defend, indemnify and hold harmless Zyno Mart and its officers, directors, employees, agents and affiliates (each, an Indemnified Party), from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys' fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Software Applications or from any breach by you of Terms of Service, including without limitation any actual or alleged violation of any federal, state or local statute, ordinance, administrative order, rule or regulation. Zyno Mart shall provide notice to you promptly of any such claim, suit or proceeding and shall have the right to control the defense of such action, at your expense, in defending any such claim, suit or proceeding.
At its sole discretion, Zyno Mart may modify or discontinue Service, or may modify, suspend or terminate your access to Service or the Support, for any reason, with or without notice to you and without liability to you or any third party. In addition to suspending or terminating your access to Service or the Support, Zyno Mart reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. Even after your right to use the Support is terminated, your Account will remain enforceable against you. You may terminate Account at any time, however Zyno Mart Zyno Mart do not guarantee its termination due to technical availability. All provisions which by their nature should survive to give effect to those provisions shall survive the termination of Account
Dispute Resolution
The parties shall first attempt to resolve any dispute related to this Agreement in an amicable manner by mediation with a mutually acceptable mediator. If unable to agree upon an acceptable mediator, either party may ask a mutually agreed upon mediation service to appoint a neutral mediator, and the mediation shall be conducted under the Commercial Mediation Rules of the mutually acceptable mediation service. Any disputes remaining unresolved after mediation shall be settled by binding arbitration conducted in Delhi, India utilizing a mutually agreed arbitrator or arbitration service. The arbitration shall be conducted under the Commercial Arbitration Rules of the mutually agreed arbitrator or arbitration service. Both parties shall be entitled in any arbitration to conduct reasonable discovery, including document production and a reasonable number of depositions not to exceed five per party. The prevailing party shall be entitled to recover its costs and reasonable attorney's fees, as determined by the arbitrator. The arbitrator shall be required to follow the law.
This Agreement is governed by the laws of the country where Zyno Mart services are available, the courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts. Without regards to its conflict of laws principles. If any provision of this Agreement is found to be invalid in any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. Any offer for any product, feature, service or application made on this Software Applications is void where prohibited.
Caveatson
No independent contractor, agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement.
Zyno Mart reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement, effective with or without prior notice. Your continued use of the Software Applications or the Support following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Contact us If you have any comments or questions, please do not hesitate to reach out to us at support@zynomart.com.